Refund & Cancellation Policy
Effective Date: October 10, 2026
ACE CAR VAULT provides personalized vehicle research services. Because these services require time and individualized work, refund eligibility depends on the status of the order.
1. Before Research Begins
Customers may request cancellation before work begins.
If research has not started, the customer is eligible for a full refund.
2. After Research Begins
If research has started, the customer may still request cancellation.
ACE CAR VAULT will review the work already performed and determine whether a full or partial refund is appropriate, consistent with applicable law.
We will explain the outcome of the request.
3. After Research Is Delivered
Once the purchased research has been delivered as described, refunds are generally unavailable solely because the customer changes their mind, decides not to purchase a vehicle, or dislikes the available vehicle options.
If the service is materially incomplete or does not match the purchased package, the customer may contact us for review and an appropriate remedy.
4. Vehicle Availability
Vehicle listings may change or become unavailable at any time.
A vehicle becoming unavailable after delivery does not automatically qualify the order for a refund.
5. Unable to Complete a Service
If ACE CAR VAULT cannot provide the purchased service, we will contact the customer and offer an appropriate resolution, which may include a refund.
6. Requesting a Refund
Email theacecarvault@gmail.com with:
- Full name
- Email used at checkout
- Package purchased
- Square order or payment reference, if available
- Reason for the request
Approved refunds will be issued through the original payment method when supported.
Processing times depend on Square and the customer's financial institution.
7. Consumer Rights
Nothing in this policy limits any rights provided by applicable consumer protection laws.
8. Contact
ACE CAR VAULT